Shipping and Delivery
Please note that due to the ongoing impacts of COVID-19, our shipping ETAs have been longer than usual in some cases.
Your in stock order will be shipped out within 1-2 business days to US domestic destinations via UPS Ground or U.S postal service unless otherwise requested. If you prefer a faster or other ground service, please contact us by phone/email and we will adjust the final cost accordingly. Shipping to Hawaii, Alaska, Puerto Rico, other US territories and any international destinations are subject to additional shipping fees. We will ship your item(s) upon agreement of any extra charges.
*Please note that some items are subject to additional shipping fees due to their size/weight/extra packaging.
**We use freight/trucking service or your choice of courier service for any oversized item(s). Any unforeseen delay in shipping occurs we will notify you right away. If you do not receive your order within the normal delivery time frame, please contact us immediately.
Return Policy
If you decide your piece isn’t quite right, you have up to 10 days from the date of receiving to return your item(s) for a refund. Item(s) must be in the original condition with original packaging.
Please note:
- You will be responsible for return shipping fees unless your item(s) arrived either wrong or damaged. In these cases, please contact us immediately, and we will arrange for a return.
- If you choose to proceed with a refund, a 3.5% processing fee will be deducted from the refund amount.
Damaged Shipments & Claims
If your order arrives damaged, please follow these steps within 48 hours of delivery (per carrier claim rules):
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Contact us immediately at 212.539.1771 or Email at Info@sheherazadehome.com with:
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Your order number
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Clear photos of the damaged item(s) inside the original packaging
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Photos of the outer box, all four corners, shipping label/tracking number, and any internal packing materials
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Save all original packaging and contents. Do not discard anything until the claim is fully resolved.
Important:
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Claims reported after 48 hours of receipt cannot be accepted due to strict carrier policies.
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Refunds or replacements are issued after the carrier inspection is completed.
*Wholesale orders and items on Sale are neither refundable non exchangeable.
How to make a return?
To ensure a successful return, please follow these steps within 10 days of receiving your order from us.
1. Contact us in order to get a Return Merchandise Authorization (RMA) number. We will only be able to accept returns that are clearly marked with RMA number.
2. Returns must be made in the original packaging. Please state RMA number on the outside of the box. You will be responsible for shipping fees (We recommend that you insure all packages in order for you to avoid any additional charges in case of damages occur in return shipment). We will not accept C.O.D. deliveries.
3. Ship the product to:
Sheherazade
52-07 Flushing Ave, Suite 235
Maspeth, NY 11378
Please DO NOT return any merchandise without a return authorization. Once the item is back at our showroom, it will be inspected. Provided it is in as-new condition, we will issue the refund with the 3.5% processing fee deducted.
We will be sure to communicate with you about the return/exchange.
**Please note that our products are handmade by artisans and as a result, all have slight variations. Due to the nature of hand made products, dimensions, details and/or colors represented in our pictures may vary slightly. Natural variations in unique handmade products are not considered to be damages or defects. The subtle differences in each piece only enhance the beauty and value. You can be sure that your purchase is truly one of a kind – enjoy it for years to come!
We care about your satisfaction are always here to help. If you have any questions about our site, products or policies, please feel free to contact us.
Following up on Orders
If you wish to follow up on an order, please call/write us. We can assist you with tracking, changes, cancellations, exchanges and returns. Please have your order number ready when you call.
Contact us
Phone: Please call us at (212) 539-1771. Hours of operation are Monday-Friday from 10 a.m. to 6 p.m. EST. At any other time, please leave a detailed message and we will be sure to get back to you the following business day.
Email: Please write us at info@Sheherazadehome.com. If you are writing about an existing order, please be sure to reference your order number.
In Person: If you are in the New York City area, please be sure to visit our our showroom located at 52-07 Flushing Ave, Suite 235 Maspeth, NY 11378.
At our showroom, you will find an even greater variety of products presented that are constantly being updated from our trips to Morocco, Egypt, Syria, Turkey, Andalusia, and Central Asia.
